更新多个模块，优化API密钥管理，增强意图识别和Excel数据验证功能，添加置信度评分，改进日志记录和错误处理机制，支持调试模式，提升代码可读性和灵活性。

rag2_0/demo/dialogue_to_workorder.py

@@ -8,13 +8,17 @@ import concurrent.futures
 from functools import wraps
 from pydantic import BaseModel, Field
 from langchain.output_parsers import PydanticOutputParser
-from rag2_0.tool.ModelTool import OpenAiLLM
+import sys
 from dotenv import load_dotenv
 import httpx
 import traceback
 import re
 import logging
 
+# 将项目根目录添加到Python路径
+sys.path.append(os.getcwd())
+from rag2_0.tool.ModelTool import OpenAiLLM
+
 load_dotenv()
 
 # 配置日志
@@ -31,7 +35,7 @@ logger = logging.getLogger("dialogue_to_workorder")
 # ================ 模型定义 ================
 class UserQuestionAndSolution(BaseModel):
     user_question: str = Field(description="用户的核心问题")
-    solution: str = Field(description="坐席提供的解决方案")
+    solution: str = Field(description="坐席提供的解决方案,解决方案如果存在多个步骤，使用中文分号隔开")
 
 class UserQuestionAndSolutionList(BaseModel):
     user_question_list: list[UserQuestionAndSolution] = Field(description="客户问题列表")
@@ -236,7 +240,7 @@ class DialogueToWorkorder:
 ```json
 {{
   "user_question": "技改软件打开报错",
-  "solution": "1、告知报错原因 2、通过远程辅助解决"
+  "solution": "1、告知报错原因；2、通过远程辅助解决"
 }} 
 ```
 =======对话记录如下所示=======
@@ -426,14 +430,15 @@ class DialogueToWorkorder:
         # 分析用户问题和解决方案
         user_question_list = self.get_user_question_and_solution(conversation_rows)
 
-        # 获取第一个问题和解决方案，用于后续分析
-        if user_question_list and len(user_question_list) > 0:
-            first_question = user_question_list[0]
-            user_question_str = first_question.user_question
-            solution_str = first_question.solution
-        else:
-            user_question_str = ""
-            solution_str = ""
+        user_question_str=""
+        for user_question in user_question_list:
+            user_question_str = user_question_str + user_question.user_question.strip() + "\n"
+        user_question_str = user_question_str.strip()
+
+        solution_str=""
+        for user_question in user_question_list:
+            solution_str = solution_str + user_question.solution.strip() + "\n"
+        solution_str = solution_str.strip()
 
         # 分析是否抱怨、是否投诉、抱怨级别
         is_dissatisfaction, dissatisfaction_level, dissatisfaction_reasoning, is_complaint = (
@@ -455,15 +460,9 @@ class DialogueToWorkorder:
         # 创建工单列表
         workorder_list = []
         
-        for user_question in user_question_list:
-            user_question_str = user_question.user_question
-            solution_str = user_question.solution
-            
-            # 创建新的工单字典，复制基本信息
-            workorder_dict = base_workorder_dict.copy()
 
-            # 更新工单字典
-            workorder_dict.update({
+        # 更新工单字典
+        base_workorder_dict.update({
                 "产品线": product_line,
                 "产品名称": product_name,
                 "模块名称": module_name,
@@ -474,9 +473,29 @@ class DialogueToWorkorder:
                 "是否投诉": "是" if is_complaint else '否',
                 "解决方案": (solution_str + '\n存在抱怨:' + dissatisfaction_reasoning) if is_dissatisfaction else solution_str
             })
+        workorder_list.append(base_workorder_dict)
+        # for user_question in user_question_list:
+        #     user_question_str = user_question.user_question
+        #     solution_str = user_question.solution
             
-            # 将工单添加到列表中
-            workorder_list.append(workorder_dict)
+        #     # 创建新的工单字典，复制基本信息
+        #     workorder_dict = base_workorder_dict.copy()
+
+        #     # 更新工单字典
+        #     workorder_dict.update({
+        #         "产品线": product_line,
+        #         "产品名称": product_name,
+        #         "模块名称": module_name,
+        #         "客户问题": user_question_str,
+        #         "问题类型": problem_type,
+        #         "是否抱怨": "是" if is_dissatisfaction else '否',
+        #         "抱怨级别": dissatisfaction_level if is_dissatisfaction else '',
+        #         "是否投诉": "是" if is_complaint else '否',
+        #         "解决方案": (solution_str + '\n存在抱怨:' + dissatisfaction_reasoning) if is_dissatisfaction else solution_str
+        #     })
+            
+        #     # 将工单添加到列表中
+        #     workorder_list.append(workorder_dict)
         
         return workorder_list