优化对话转工单处理逻辑，调整LLM参数，增强用户问题和解决方案的提取功能，添加槽位填充支持，提升代码结构和可读性。

rag2_0/intent_recognition/DataModels.py

@@ -8,7 +8,7 @@ Description: 提取和分类的数据模型
 """
 
 from pydantic import BaseModel, Field
-from typing import List, Optional
+from typing import List, Optional, Dict, Tuple
 
 
 # 定义输出模型
@@ -33,4 +33,138 @@ class Classification(BaseModel):
     sub_classification:str = Field(description="一级分类下的二级分类")
 
 class QueryRewrite(BaseModel):
-    rewrite:str = Field(description="问题改写")
+    rewrite:str = Field(description="问题改写")
+
+# 1. 软件问题
+# 1.1 软件功能
+class SoftwareFunction(BaseModel):
+    software_name: str = Field(description="软件名称")
+    function_name: str = Field(description="具体功能名称")
+    operation: str = Field(description="用户操作意图(如何使用功能、功能入口、功能使用场景)")
+    software_version: Optional[str] = Field(None, description="软件版本")
+    operation_steps: Optional[str] = Field(None, description="操作步骤描述")
+    
+    def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
+        """检查必填槽位是否都存在"""
+        missing_slots = {}
+        if not self.software_name:
+            missing_slots["software_name"] = SoftwareFunction.model_fields["software_name"].description
+        if not self.function_name:
+            missing_slots["function_name"] = SoftwareFunction.model_fields["function_name"].description
+        if not self.operation:
+            missing_slots["operation"] = SoftwareFunction.model_fields["operation"].description
+        return len(missing_slots) == 0, missing_slots
+
+# 1.2 故障排查
+class TroubleShooting(BaseModel):
+    software_name: str = Field(description="软件名称")
+    function_name: str = Field(description="具体功能名称/操作描述")
+    error_message: str = Field(description="报错信息/异常现象")
+    software_version: Optional[str] = Field(None, description="软件版本")
+    os_version: Optional[str] = Field(None, description="操作系统及版本")
+    reproduction_steps: Optional[str] = Field(None, description="故障重现步骤")
+    
+    def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
+        """检查必填槽位是否都存在"""
+        missing_slots = {}
+        if not self.software_name:
+            missing_slots["software_name"] = TroubleShooting.model_fields["software_name"].description
+        if not self.function_name:
+            missing_slots["function_name"] = TroubleShooting.model_fields["function_name"].description
+        if not self.error_message:
+            missing_slots["error_message"] = TroubleShooting.model_fields["error_message"].description
+        return len(missing_slots) == 0, missing_slots
+
+# 2. 业务问题
+# 2.1 专业咨询
+class ProfessionalConsulting(BaseModel):
+    scene_subject: str = Field(description="场景主体")
+    business_scene: str = Field(description="业务场景描述")
+    software_name: Optional[str] = Field(None, description="软件名称")
+    
+    def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
+        """检查必填槽位是否都存在"""
+        missing_slots = {}
+        if not self.scene_subject:
+            missing_slots["scene_subject"] = ProfessionalConsulting.model_fields["scene_subject"].description
+        if not self.business_scene:
+            missing_slots["business_scene"] = ProfessionalConsulting.model_fields["business_scene"].description
+        return len(missing_slots) == 0, missing_slots
+
+# 2.2 数据问题
+class DataProblem(BaseModel):
+    expense_type: str = Field(description="费用类型")
+    operation_purpose: str = Field(description="操作目的")
+    software_name: Optional[str] = Field(None, description="软件名称")
+    project_type: Optional[str] = Field(None, description="工程类型")
+    
+    def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
+        """检查必填槽位是否都存在"""
+        missing_slots = {}
+        if not self.expense_type:
+            missing_slots["expense_type"] = DataProblem.model_fields["expense_type"].description
+        if not self.operation_purpose:
+            missing_slots["operation_purpose"] = DataProblem.model_fields["operation_purpose"].description
+        return len(missing_slots) == 0, missing_slots
+
+# 3. 安装下载注册
+# 3.1 后缀名咨询
+class FileExtensionConsulting(BaseModel):
+    file_extension: str = Field(description="文件后缀名")
+    operation_purpose: str = Field(description="操作目的")
+    file_source: Optional[str] = Field(None, description="文件来源场景")
+    related_software: Optional[str] = Field(None, description="相关软件名称")
+    
+    def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
+        """检查必填槽位是否都存在"""
+        missing_slots = {}
+        if not self.file_extension:
+            missing_slots["file_extension"] = FileExtensionConsulting.model_fields["file_extension"].description
+        if not self.operation_purpose:
+            missing_slots["operation_purpose"] = FileExtensionConsulting.model_fields["operation_purpose"].description
+        return len(missing_slots) == 0, missing_slots
+
+# 3.2 软件锁类
+class SoftwareLock(BaseModel):
+    lock_type: str = Field(description="锁类型")
+    operation_purpose: str = Field(description="操作目的")
+    lock_number: Optional[str] = Field(None, description="软件锁编号/注册号")
+    
+    def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
+        """检查必填槽位是否都存在"""
+        missing_slots = {}
+        if not self.lock_type:
+            missing_slots["lock_type"] = SoftwareLock.model_fields["lock_type"].description
+        if not self.operation_purpose:
+            missing_slots["operation_purpose"] = SoftwareLock.model_fields["operation_purpose"].description
+        return len(missing_slots) == 0, missing_slots
+
+# 3.3 安装下载类
+class InstallationDownload(BaseModel):
+    software_name: str = Field(description="软件/插件名称")
+    operation_stage: str = Field(description="操作阶段")
+    os_version: Optional[str] = Field(None, description="操作系统版本")
+    package_source: Optional[str] = Field(None, description="安装包来源/版本号")
+    
+    def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
+        """检查必填槽位是否都存在"""
+        missing_slots = {}
+        if not self.software_name:
+            missing_slots["software_name"] = InstallationDownload.model_fields["software_name"].description
+        if not self.operation_stage:
+            missing_slots["operation_stage"] = InstallationDownload.model_fields["operation_stage"].description
+        return len(missing_slots) == 0, missing_slots
+
+# 3.4 问题排查类
+class ProblemDiagnosis(BaseModel):
+    error_message: str = Field(description="报错信息/异常现象")
+    software_name: Optional[str] = Field(None, description="软件名称")
+    os_version: Optional[str] = Field(None, description="操作系统版本")
+    
+    def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
+        """检查必填槽位是否都存在"""
+        missing_slots = {}
+        if not self.error_message:
+            missing_slots["error_message"] = ProblemDiagnosis.model_fields["error_message"].description
+        return len(missing_slots) == 0, missing_slots
+