更新对话转工单处理逻辑，增强用户问题和解决方案提取功能，添加槽位填充支持，调整最大工作线程数为10，优化意图识别API，重排序匹配术语，改进数据模型以支持软件名称枚举，提升代码结构和可读性。

rag2_0/intent_recognition/DataModels.py

@@ -9,7 +9,27 @@ Description: 提取和分类的数据模型
 
 from pydantic import BaseModel, Field
 from typing import List, Optional, Dict, Tuple
+from enum import Enum
 
+class SoftwareName(str, Enum):
+    """软件名称枚举类"""
+    D3 = "配网工程计价通D3软件"
+    C1 = "新型储能电站建设计价通C1软件"
+    Z1 = "西藏电力工程计价通Z1软件"
+    T1 = "技改检修工程计价通T1软件"
+    T1_LIST = "技改检修清单计价通T1软件"
+    MAIN = "主网电力建设计价通软件"
+    UNKNOWN = "" # 未知
+
+    # 软件别名映射
+    ALIASES = {
+        D3: ["配网D3", "D3软件", "配网工程软件"],
+        C1: ["储能C1", "C1软件", "储能电站软件", "储能软件"],
+        Z1: ["西藏Z1", "Z1软件", "西藏电力软件"],
+        T1: ["技改T1", "T1软件", "技改检修软件"],
+        T1_LIST: ["技改清单T1", "T1清单软件", "技改检修清单软件"],
+        MAIN: ["主网软件", "电力建设软件", "主网建设软件", "主网软件"]
+    }
 
 # 定义输出模型
 class Term(BaseModel):
@@ -38,7 +58,7 @@ class QueryRewrite(BaseModel):
 # 1. 软件问题
 # 1.1 软件功能
 class SoftwareFunction(BaseModel):
-    software_name: str = Field(description="软件名称")
+    software_name: SoftwareName = Field(description="软件名称")
     function_name: str = Field(description="具体功能名称")
     operation: str = Field(description="用户操作意图(如何使用功能、功能入口、功能使用场景)")
     software_version: Optional[str] = Field(None, description="软件版本")
@@ -57,7 +77,7 @@ class SoftwareFunction(BaseModel):
 
 # 1.2 故障排查
 class TroubleShooting(BaseModel):
-    software_name: str = Field(description="软件名称")
+    software_name: SoftwareName = Field(description="软件名称")
     function_name: str = Field(description="具体功能名称/操作描述")
     error_message: str = Field(description="报错信息/异常现象")
     software_version: Optional[str] = Field(None, description="软件版本")
@@ -80,7 +100,7 @@ class TroubleShooting(BaseModel):
 class ProfessionalConsulting(BaseModel):
     scene_subject: str = Field(description="场景主体")
     business_scene: str = Field(description="业务场景描述")
-    software_name: Optional[str] = Field(None, description="软件名称")
+    software_name: Optional[SoftwareName] = Field(None, description="软件名称")
     
     def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
         """检查必填槽位是否都存在"""
@@ -95,7 +115,7 @@ class ProfessionalConsulting(BaseModel):
 class DataProblem(BaseModel):
     expense_type: str = Field(description="费用类型")
     operation_purpose: str = Field(description="操作目的")
-    software_name: Optional[str] = Field(None, description="软件名称")
+    software_name: Optional[SoftwareName] = Field(None, description="软件名称")
     project_type: Optional[str] = Field(None, description="工程类型")
     
     def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
@@ -141,7 +161,9 @@ class SoftwareLock(BaseModel):
 
 # 3.3 安装下载类
 class InstallationDownload(BaseModel):
-    software_name: str = Field(description="软件/插件名称")
+
+    software_name: SoftwareName = Field(description="软件/插件名称，与file_name二选一")
+    file_name: str = Field(description="文件名，与software_name二选一")
     operation_stage: str = Field(description="操作阶段")
     os_version: Optional[str] = Field(None, description="操作系统版本")
     package_source: Optional[str] = Field(None, description="安装包来源/版本号")
@@ -149,8 +171,9 @@ class InstallationDownload(BaseModel):
     def check_required_slots(self) -> Tuple[bool, Dict[str, str]]:
         """检查必填槽位是否都存在"""
         missing_slots = {}
-        if not self.software_name:
+        if not self.software_name and not self.file_name:
             missing_slots["software_name"] = InstallationDownload.model_fields["software_name"].description
+            missing_slots["file_name"] = InstallationDownload.model_fields["file_name"].description
         if not self.operation_stage:
             missing_slots["operation_stage"] = InstallationDownload.model_fields["operation_stage"].description
         return len(missing_slots) == 0, missing_slots
@@ -158,7 +181,7 @@ class InstallationDownload(BaseModel):
 # 3.4 问题排查类
 class ProblemDiagnosis(BaseModel):
     error_message: str = Field(description="报错信息/异常现象")
-    software_name: Optional[str] = Field(None, description="软件名称")
+    software_name: Optional[SoftwareName] = Field(None, description="软件名称")
     os_version: Optional[str] = Field(None, description="操作系统版本")
     
     def check_required_slots(self) -> Tuple[bool, Dict[str, str]]: